Which of these KPIs demonstrate social media ROI? Choose all that apply.

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  • Direct sales revenue from social media, such as orders that come in from a coupon or links into your website that lead to purchase.
  • Lead conversions from social media campaigns. This may vary from company to company but could include email signups, downloads of materials like an ebook, or activations of trial software.
  • Customer ratings and reviews demonstrate strong engagement and opinion. They are also one of the biggest indicators to other people that a product or a service is worth buying.
  • Customer satisfaction – it’s often tracked with a net promoter score (often called NPS), this gives you a sense of whether or not your social customer service efforts are working.
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